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Technical Support Representative


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Technical Support Representative
Location: Toronto, ON

We are one of the largest home security companies in North America and we protect over 250,000 from coast to coast. Founded in 1988, we are a publicly traded company that is listed on the TSX. The innovators of live two-way voice home security, we are expanding at 4 times the industry rate and we currently operate throughout Canada and in North Carolina, Georgia, Ohio, Minnesota and Florida. Our head office is based in Toronto, Canada and we employ over 200 people. We believes strongly in work-life balance and have worked hard to create a positive and enjoyable working environment.

We have an immediate requirement for Technical Support Representatives to join our Technical Support team. If you are energetic and bright, looking to get your foot in the door to start a career with a growing company, then this is an ideal position for you!

You will be part of a highly talented group of individuals that keep our company on the leading edge of technology and state of the art applications within the home security industry.

Description:


Passionately provide technical support and build rapport with customers

Troubleshoot issues; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;

Complete accurate transactions with a sense of urgency and an eye for detail;

Take accountability to solve issues from beginning to end

Receive and incorporate feedback to improve personal and business performance

Proactively profile customer needs and match our products and services to those needs



Requirements:


Must have 2-5 years' experience in Technical Support

Tech savvy knowledge of computers, accessories, peripherals

Knowledge of both PC and Mac helpful

Ability to understand and articulate technical concepts

Experience customer care and call center environments

Strong written and verbal communication skills

Strong analytical, problem solving, and troubleshooting skills

Must be available to work rotating shifts (Thurs - Mon or Fri " Tues) 2:00pm -10:00pm



What we offer...


Competitive hourly rate

Monthly BONUS!!!

Great benefits package

Conveniently located close to Highway 400 and 407

TTC accessible



If you are interested in joining our team, please apply today!

We would like to thank all applicants; however, only those candidates with the required skills will be contacted.

We are committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process.

Keywords: Technical Support, Tech support, Help Desk, Application Support, IT Support, IT Help, Computer Repair, Laptop repair, Software Support, Ontario, ON, York, Etobicoke, Scarborough, North York, Mississauga, Brampton, Woodbridge, Oakville, Milton, Concord, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Oshawa, Newmarket, Georgetown, Hamilton, Burlington, GTA

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